Privacy policy

# Privacy Policy
Peace Oriental Teahouse (www.peaceteahouse.com)
Last updated: August 27, 2024

Peace Oriental Teahouse ("we", "us", or "our") operates www.peaceteahouse.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site, in compliance with the Personal Data Protection Act (PDPA) and international standards.

---

### 1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases:
- Contact & Identification Information: Name, billing address, shipping address, phone number, email address.
- Order & Payment Information: Items purchased, transaction history, and payment confirmation. (Payment card details are securely processed via third-party payment gateways; we do not store full credit card numbers on our servers).
- Technical & Device Information: IP address, browser type, time zone, cookies, and browsing behavior on our Site.

### 2. How We Use Your Personal Information
We use your information to:
- Fulfill and manage orders, payments, shipping, and order confirmations.
- Communicate with you and provide customer support.
- Screen orders for potential risk or fraud.
- Send promotional materials, updates, and special offers (subject to your consent/preferences).
- Optimize and improve our website performance and customer experience.

### 3. Sharing Your Personal Information
We share your personal information with trusted third parties to help us provide our services:
- Shopify: Our e-commerce platform. You can read more about how Shopify uses your personal information at [Shopify Privacy Policy](https://www.shopify.com/legal/privacy).
- Logistics & Couriers: Shipping carriers to deliver your tea and products.
- Payment Processors: Secure payment gateway providers.
- Analytics & Marketing Partners: E.g., Google Analytics, Meta Pixel to understand site traffic and relevant advertising.
- Legal Compliance: To comply with applicable laws, regulations, or legal requests.

### 4. Cookies
We use cookies to maintain your shopping cart, recognize returning visitors, and analyze traffic. You can adjust your browser settings to refuse or delete cookies at any time.

### 5. Your Data Protection Rights (PDPA / International Rights)
You have the right to:
- Access and obtain a copy of your personal data.
- Request correction of inaccurate or incomplete data.
- Request erasure or destruction of your personal data.
- Object to or restrict the processing of your data.
- Withdraw your consent at any time.

To exercise any of these rights, please contact us using the information below.

### 6. Contact Us
For questions regarding this policy or your personal data, please contact:
- Peace Oriental Teahouse
- Website: www.peaceteahouse.com
- Email: cs@peaceteahouse.com / info@peaceteahouse.com
- LINE Official: @peaceteahouse